Refund policy

AVAO RETURN & REFUND POLICY

We want you to be completely satisfied with your AVAO purchase.

30-DAY RETURNS

In addition to your statutory rights, we offer a 30-day returns policy. You may request a return within 30 days of receiving your order.

To be eligible for a return under our voluntary 30-day returns policy, the item should be:

• Unworn and unused, other than being tried on as you would in a shop
• In its original condition
• With all original tags attached
• Returned with any original packaging where reasonably possible

To request a return, please contact us at oliver.avoa@outlook.com with your order number and the item(s) you wish to return.

Please do not send an item back before contacting us.

CHANGE-OF-MIND RETURNS

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we confirm otherwise.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they are received by us.

UK CANCELLATION RIGHTS

If you are a UK consumer purchasing online, you also have a legal right to cancel your order without giving a reason.

You must tell us that you wish to cancel within 14 days of receiving your goods. After notifying us, you have a further 14 days to return the goods.

You may inspect and try on the goods as you would in a physical shop. We may make a reasonable deduction from a refund if the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and fit.

REFUNDS

Once we receive and inspect your return, we will notify you regarding your refund.

Approved refunds will be returned to your original payment method.

Where required by law, refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that the goods have been sent back.

If you paid for delivery, we will refund the cost of our standard delivery service where required by law. Any additional amount paid for an upgraded or premium delivery service is not refundable beyond the cost of standard delivery.

Please allow additional time for your bank or card provider to process and display the refund.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible at oliver.avoa@outlook.com so that we can resolve the issue.

Where an item is faulty or we have made an error with your order, we will cover reasonable return costs where required.

Nothing in this policy affects your statutory rights under UK consumer law.

EXCHANGES

The quickest way to obtain a different size or colour is usually to return the original item and place a new order once your return has been accepted.

If we introduce a dedicated exchange service, this policy will be updated accordingly.

NON-RETURNABLE ITEMS

We may be unable to accept voluntary returns of items that have been worn beyond trying them on, washed, altered, damaged after delivery, or returned without their original tags.

This does not limit your legal rights where an item is faulty, not as described or otherwise fails to meet your statutory rights.

CONTACT

For any return or refund questions, please contact:

AVAO Ltd
Email: oliver.avoa@outlook.com